Return and Exchange Policies

First, thank you for supporting Urban Glow and purchasing items from us, we appreciate you! 
In order to be eligible for a return, your items must be returned within 14 days of your in store or online purchase and will be returned for in store credit. 

Return postage for online purchases is payed by the customer and is not payed for by Urban Glow, that’s how we’re able to offer you free shipping on your orders! In store returns for online items are always welcome, we are centrally located in Medford, OR. 

Sale items are deemed final sale are not eligible for a return or exchange. This doesn’t include items on a promo unless final sale is noted. Purchased items must be in original condition, with all the tags still attached, and no signs of being worn or washed. 

If the products are damaged in any way or the items purchased fall outside the above listed criteria, your purchase will not be eligible for a refund. If any of these policies are unclear or if you have a specific question, please reach out to us at shopurbanglow@gmail.com.